New behavior in Media Go 2.0 and later

  • If you have media files in your library that are supported by your device but Media Go does not play, the files are placed in the appropriate category in your Media Go library. For example, these files are available for transfer to your device by Media Go but are not re-encoded and not playable by Media Go:

    • .mnb
    • .o4v
    • .odf
  • The installation of Media Go no longer includes an installation step for Apple QuickTime. Therefore, support for some video formats (such as .mov and .qt files) may require manual installation of the current version of Apple QuickTime. You can download QuickTime here. After installing QuickTime, you will need to restart your computer in order for Media Go to play files that require QuickTime.

    Media Go will not be able to play any iTunes media protected with Digital Rights Management (DRM), such as movies and TV shows.

  • Media Go does not currently support ATRAC (.oma) media protected with Digital Rights Management (DRM). For more information on working with this media, click here.

Audio Back to top

Format Name: Extension:
AAC .3gp, .3gpp, .m4a, .m4b, .mp4
Support for some files with these extensions may require that you have Apple QuickTime 7 or later installed on your computer.
Adaptive Multi-Rate (AMR) / Adaptive Multi-Rate Wideband (AMR-WB) .amr, .awb
AIFF .aif, .aiff
ALAC .m4a, .mp4
ATRAC/ATRAC Advanced Lossless .aa3, unprotected .oma
Direct Stream Digital (DSD) .dff, .dsf (2.8 and 5.6 MHz)
FLAC .flac
MP3 .mp3
Ogg .oga, .ogg
Wave .wav
Windows Media Audio .wma

Games and Saved Data Back to top

Format Name:
PSP™ system games
Saved data from PSP™ system games

Image Back to top

Format Name: Extension:
GIF .gif
JPEG .jpe, .jpg, .jpeg
PNG .png
TIFF .tif, .tiff
Windows Bitmap .bmp

Playlist Back to top

Format Name: Extension:
Multimedia playlist .m3u
Multimedia playlist with Unicode support .m3u8
Windows Media Player .wpl

Video Back to top

Format Name: Extension:
3GP .3gp, .3gpp
Support for some files with these extensions may require that you have Apple QuickTime 7 or later installed on your computer.
3G2 .3g2
Support for some files with these extensions may require that you have Apple QuickTime 7 or later installed on your computer.
AVI .avi
Some encoding formats, such as DivX and Xvid, often use an .avi file extension. Support for these files may require that you have the appropriate video codecs installed on your computer.
DivX .dvix
Support for files with this extension require that you have DivX video codecs installed on your computer.
GIF .gif
Marlin .mnv
Marlin files downloaded from the Store can display closed captions. Closed caption performance is better on a computer with a more recent Windows operating system installed, such as Windows Vista®, Windows 7, or Windows 8.
Matroska .mkv (AVC and AAC only)
Support for some files with this extension may require that you have additional video codecs installed on your computer.
MPEG-4 .mp4, .m4v
Support for some files with these extensions may require that you have Apple QuickTime 7 or later installed on your computer.
QuickTime .mov, .qt
Support for files with these extensions requires that you have Apple QuickTime 7 or later installed on your computer.
Windows Media Video .wmv
Xvid .xvid
Support for files with this extension require that you have Xvid video codecs installed on your computer.